Manage your Field Services using reliable Mobile IoT apps
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Microsoft will retire Dynamics 365 Field Service on-premises in 2022
On June 20, 2022, Microsoft will end support for the on-premises version of Dynamics 365 Field Service, which it acquired in 2015.
On-premises products generally use the older Field Service Mobile app, which Microsoft refers to as Dynamics 365 Field Services (on-premises). That app, too, is set to become “no longer available” from Microsoft, and will also be retired.
However, customers will not be able to install new installations while the on-prem application keeps working.
Your organization will still have access to the on-premises version if you already installed it. A new installation of Field Service (on-premises) will not be available from Microsoft any longer. In addition, Field Service Mobile will be retired after June 30, 2022, and no longer be available with Field Service (on-premises).
Those who are on-premises will have to move to the cloud application, which will require upgrading from D365 Field Service to the online version. There is a migration program from Microsoft that Young suggests customers use. Due to the dual-use license the on-premise customers already have, they will not have to change licenses to embrace the online version.
Gartner estimated in August 2020 that Microsoft Field Service customers number over 400,000, with the majority living in North America. Microsoft DeveloperWorks reported in August 2020:
Microsoft recently revealed that it processes over 3.5 million work orders and 7.2 million resource bookings every month. In late 2019, Field Service management reached 200 million assets under management under the leadership of customers, and over 14 million assets are added every month. Moreover, the organization is reportedly doubling its usage every six months.
In July 2015, Microsoft announced its plans to acquire the IP that became Dynamics 365 Field Service from FieldOne Systems. It had been in the market since about 2011 and was designed to sit on top of Dynamics CRM. Eventually rebranded as Dynamics 365 Field Service, the product has undergone a range of updates in the meantime, such as alignment with Dynamics 365 Mixed Reality apps, Teams integration, and Internet of Things integration.
The use of mobile IoT [apps for the field] in Field Services
- Physical system monitoring via remote access
With the help of cellular IoT technology, technicians can remotely track, connect and disconnect their devices, as well as troubleshoot them – regardless of where they are physically located. It means that if there are anomalies in the systems, you don’t have to fix them manually. Technicians need only be notified of the problem.
With such cellular communications, field service expenses are reduced significantly and operational inefficiencies are minimized. To make the most of your IoT development process, you can monitor device downtime and usage.
- Various options for connectivity for field service businesses
The good news is that there are several cellular IoT connections to choose from (such as 4G LTE, NB-IoT, LTE Advanced, and so on), depending on the data transmission requirements. In other words, if you only need 3G internet connectivity, there is no need to pay for the most expensive option.
The result may be that you do not carry heavy data loads such as videos, which require immediate response time and zero buffering to provide a seamless user experience.
- Having access to a large field of coverage
With cellular IoT, there is a great deal of coverage already available, since pre-existing mobile networks are used. Furthermore, the arrangement enables device distribution to different cities and countries, which is important from the standpoint of information access.
In asset tracking, fleet management, and other global transportation scenarios where optimizing time and finances is vital, IoT services thrive where the data can be easily accessed.
You can automate field service scheduling and optimize work according to your needs with ExterNetworks, which helps your organization run more efficiently and improve customer service.